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Co-authored a global security culture roadmap for 30,000+ employees using behavioural science principles • Directed a network of 350+ Cyber Champions across all global business units • Achieved 38% increase in cross-organisational engagement for Cyber Security Awareness Month • Engineered a Just-in-Time learning framework maturing the phishing program from basic awareness to measurable risk governance

Designed automated intake ecosystems using Power Apps/Power Automate to streamline security service delivery • Delivered monthly Security Posture briefings synthesising telemetry from AppSec, Vuln Management, and Pen Testing • Re-architected the global Cyber Security SharePoint into a user-centric knowledge hub • Conceptualised and launched the Pre-Engagement Cyber Assessment (PECA) framework to institutionalise Shift Left security

Provided technical consultancy for IAM pillars including PAM, IGA, SSO, and Active Directory • Migrated IAM Work Request system to JIRA achieving 60% reduction in processing time • Designed PowerBI KPI dashboards reducing department-wide incidents and requests by 80% • Managed secure migration of 400+ applications as Change Manager for the AD DCO project

Directed daily IT Service Desk operations across UK and European offices • Implemented a new Service Management toolset and matured Change/Problem Management frameworks • Delivered Microsoft Dynamics training to 80% of the workforce via face-to-face and e-learning • Managed IT security incidents and designed internal phishing simulation campaigns

Managed a multi-disciplinary team supporting 400+ users, acting as technical escalation for L1–L3 faults • Independently authored and implemented enterprise security policies (AUP, MDM) aligned with ISO 27001 • Conducted root cause analysis and performance audits to resolve systemic process inefficiencies

Designed and delivered B2B technical training in SQL, Visual Basic, and MS Office Suite to corporate clients • Maintained a Windows Server 2008 environment and managed virtualised lab environments for student testing

Provided mission-critical network and CIS support across three combat tours (Afghanistan and UAE) and maritime operations (Op Atalanta) • Managed deployment and testing of high-availability satellite communication systems (Cormorant and SweDish) • Selected as Acting Corporal to head a specialised satellite communications team for international operations